Business Development Consultancy

Modus Operandi is a boutique Business Development and People Development Consultancy. We predominately work service sector clients and specialise in the hospitality and leisure sector. Unlocking the marketing, sales and customer experience potential of your business and your people is the number one priority just take a look at our client testimonials and case studies. . We combine our extensive hospitality and leisure experience with insights and practises from other service industry businesses to develop and ignite your marketing and sales activities. With decades of hands-on experience we are ideally placed to up skill your marketing and sales capability and we offer a completely tailored service.

Marketing and Sales in the Service Sector

We know and believe that marketing is at the centre of every successful business. We will show you how to make marketing and sales work for your business regardless of how big or small your marketing or sales budget or team. If your business relies on customer attraction and customer retention you should be talking to us. We can show you how to use marketing activity to generate enquiries and how to convert those valuable sales enquiries into paying customers. 

Customer Experience 

As customers we can choose who we do business with and our decision is usually a result of our experiences. Making it easy to do business with you is a critical component in your customer’s perception and experience. In order to create great customer experiences we need to think like our customers and to experience what they experience. We need to recognise each customer is an individual with specific needs and requirements. Churning out robotic and scripted responses to customer's questions and queries is not a recipe for a great customer experience. Learn more about our customer experience services.

People Development

Our Employee Development programmes look at developing knowledge, skills and capabilities. Our 'Change Management Programmes' can inspire and motivate your employees to change, develop and grow. Projects and profits that you may have considered to be outside of your current capabilities or reach will become realisable and attainable. Just because your existing employees don’t currently have the skills to do something doesn’t mean they can’t develop them. We will mentor, coach and train your people to own change and deliver profitable growth. Quite simply do what you have always done and you will get the same result. Maybe it's time for change?

Corporate Image

As a service provider your people (employees) are your greatest asset, they are the one thing that will differentiate your business from your competitors. Your customer facing staff are the first point of contact for your clients, everything they say and do makes a statement about your business, your brand and your reputation. We know 'people buy people', make sure your staff have the skills and capabilities to always project the correct corporate image and act as Brand Ambassadors to your business. An investment in your employees will add value to your business each and every day. Learn more about our corporate image services and employee training and development.

Business Development Market

It’s our job to stay on top of what is happening in the market place and within your industry. What's new, what's different, who is winning and who is losing. Using our knowledge and experience we can enhance, refine or re-focus you marketing and sales to develop your business profile and success.

From new ways of working to new ways of thinking; see, feel and hear the transformational change. If you need to raise the bar in marketing and sales or want to improve your customer's experience then you should be talking to us.

Unlock your Business Potential 01442 244654