Business Development and People Development Consultancy

Modus Operandi is a boutique Business Development and People Development Consultancy. We predominately work on business development and people development for service industry clients and have a strong hospitality specialism. When you use our Business Development Consultancy services we will focus on unlocking the marketing, sales and customer experience potential of your service business. To do this we look not only at your business but your people. We integrate people development into most of our work. Our people development skills use traditional and non traditional training, coaching and mentoring techniques to expedite learning and motivation and enable your employees to excel. We are very flexible in the way we work and offer a completely tailored business development and people development consultancy service which focusing on marketing sales and customer experience development. We like to work collaboratively with our clients developing long standing relationships. However if you just need a quick fix we can do that too, from one hour's marketing consultancy to a full day of business development consultancy. To see our business development credentials take a look at our client testimonials and case studies.

Service Business Specialist

We specialise in the hospitality industry but we have worked with a range of service business clients. Service businesses share a common characteristic, to service the needs of their customers and that is where our Marketing, Sales and Customer Experience consultancy skills have proved invaluable for many service business clients. Our hospitality clients include hotels, conference venues, visitor and sporting attractions. We can assist with business development and people development for any type of food and beverage outlet from restaurants to gastro pubs, bars and cafés. If you are a service business that relies upon attracting and retaining customers then as service industry specialists you should be talking to us.

Marketing and Sales Development

We know and believe that marketing is at the centre of every successful business. A good marketing strategy and plan will directionalise the business driving growth and profit. A good sales plan will integrate with and optimise the marketing plan. Let us show you how to make marketing and sales work for your business regardless of how big or small your marketing or sales budget, or your marketing or sales team. If your business relies on customer attraction and customer retention you should be talking to us. We can show you how to use marketing activity to generate enquiries and how to convert those valuable sales enquiries into paying customers. 

Customer Experience 

As customers we can choose who we do business with and our decision is usually a result of our experiences. Making it easy to do business with you is a critical component in your customer’s perception and experience. In order to create great customer experiences we need to think like our customers and to experience what they experience. We need to recognise each customer is an individual with specific needs and requirements. Churning out robotic and scripted responses to customer's questions and queries is not a recipe for a great customer experience. Learn more about our customer experience services.

People Development

Our People Development programmes are designed to develop the knowledge, skills and capabilities of your employees. Our change management projects can inspire and motivate sustained and lasting change. An investment in people development is an investment in your business. With our help Projects that you may have considered to be outside of your current capability will become both realisable and attainable. Just because your existing employees don’t currently have the skills to do something doesn’t mean they can’t develop them. By mentoring, coaching and training your people we will enable them to own change and deliver your vision. Quite simply do what you have always done and you will get the same result. Maybe it's time for some People Development?

Corporate Image

Your corporate image is the way you are perceived in the marketplace by your various stakeholders. As a service provider your people (employees) are your greatest asset, they are the one thing that will differentiate your business from your competitors. Your customer facing staff are the first point of contact for your clients, everything they say and do makes a statement about your business, your brand and your reputation. We know 'people buy people', make sure your staff have the skills and capabilities to always project the correct corporate image and act as Brand Ambassadors to your business. An investment in your employees will add value to your business each and every day. Learn more about our corporate image services and employee training and development.

Business Development Marketplace

It’s our job to stay on top of what is happening in the market place and within your industry. What's new, what's different, who is winning and who is losing. Using our knowledge and experience we can enhance, refine or re-focus you marketing and sales to develop your business profile and success.

From new ways of working to new ways of thinking; see, feel and hear the transformational change. If you need to raise the bar in marketing and sales or want to improve your customer's experience then you should be talking to us.

Unlock your Business Potential 01442 244654