Associate Consultant Paulette based in the Midlands
Paulette and I were colleagues at Hilton UK & Ireland and launched the award winning Meeting 2000 and Hilton Direct both of which won a series of industry awards and accolades. Since leaving Hilton their friendship and working relationship has flourished and as a long standing Associate Paulette has collaborated on a number of Modus Operandi’s hospitality projects. Although very different characters and personalities, with different experiences and skill sets, they complement each other perfectly.
Paulette is a very experienced hospitality professional having gained both front line and operational management skills during a twenty-five year career in the hotel industry. For the majority of this career Paulette specialised in both revenue management and revenue development within Front Office, Reservations & Conference & Banqueting sales.
For over six years Paulette held the position of Director of Conference and Banqueting Sales Development for Hilton UK & Ireland. During her last year with Hilton she was Director of Training & Development for UK Revenue with responsibility for designing and implementing effective sales and revenue management training programmes for UK Revenue.
Paulette has a wealth of experience of the various hotel property management systems and interfaces and ensures that systems are enabling rather than disabling using them as a tool to provide insight, measurement and metrics. Her particular skill is extracting meaningful and usable information for strategic and tactical management. She quite literally makes the system come alive and shows the user how to use the system to enable them to do their job more effectively. Her other talent is simplifying the whole subject of Revenue Management so that everyone can absorb and understand.
She is an excellent communicator with a strong leadership & motivational qualities. Her gentle and personable manner means that she is highly approachable and her unassuming nature belies her wealth of experience.
Associate Consultant Lizzi based in the South West
Lizzi and I met while undertaking their NLP training and formed an instant bond and a shared passion for this enlightening, empowering and enabling subject. Lizzi is also a Certified NLP Trainer and Master Practitioner and a freelance business and personal transformation coach.
Lizzi began her career in sports therapy where she first developed a keen interest in mind-body connection linked to health and wellbeing. Spending over fourteen years in the service industry she moved from commercial operations management to specialising in learning and development consultancy. Most recently Lizzi headed up Stores Learning and Development at W H Smith responsible for learning and development of all personnel in all stores including management development and succession planning.
She is particularly adept at maximising team and individual potential following large scale acquisitions. Lizzi’s specialist areas include interpersonal impact, team dynamics, facilitation, remote leadership and stakeholder relationship management. She has worked with junior managers through to board directors in these fields.
A member of the British Psychological Society she has a wealth of familiarity with a variety of psychometric testing methods but she now favours the flexibility that NLP offers.
An exceptionally warm and approachable individual with a genuine and unquenchable interest in others. Lizzi is a valued Modus Operandi Associate.