Call Centre Marketing and Sales Consultants

What can we do for you as call centre consultants, well quite simply we can help you with your call centre marketing and sales activity and train your call centre personnel. Whether you outsource your call centre services or retain them within your business, to the customer it is all the same. Your call centre is one of your customer facing departments and your customer’s will make a decision about your business based on the service they receive. Your call centre can turn your business into a faceless organisation or a company that is a pleasure to do business with. Our call centre marketing and sales consultancy services are designed to make your business shine and your call centres a pleasure to do business with.

Call Centre Training

The best call centres have well trained personnel who don’t rely on scripts and tick boxes. They are well informed and able to build rapport and connect with the customer. They are problem solvers and solution seekers, empowered to make decisions and deliver service. Sound too good to be true then read on.

As call centre marketing and sales consultants we have worked with some very big businesses to improve their call centre services, companies like Axa (see case study). We can help by looking at one aspect of your call centre or the whole operation in its entirety. From the processes and systems that are in place to the skills and capabilities of your teams.

Our call centre consultancy services can help with all aspects of your customer interaction and preparation, we are customer experience experts and specialise in marketing and sales training and development. We can assist with:

  • A review of your current call centre sales practises.
  • Sales tool kit development.
  • Sales and customer service skills.
  • Conversational selling.
  • Re-active and pro-active telephone skills.
  • Communication skills.

Call Centre Image

Your customer interfacing teams need to act as Brand Ambassadors for your business. Being aware of their verbal and non verbal communication and how they are being perceived by their customers will give them a significant advantage over your competitors. Our Brand Ambassador programmes are tailor made for each client but cover all aspects of verbal and non verbal communication. We can also provide business communication and personal impact training and development. 
 

Call Centre Sales Incentives

Targeting your teams on sales or length of time on call can drive short term revenue but may ultimately affect sales in the long term. This kind of short term sales tactic creates a ‘survival of the fittest’ mentality which can lead to mis-selling and dishonest sales practise. We can work with you to ensure maximum sales conversion and customer satisfaction go hand in hand when you use our call centre marketing and sales consultancy services.

Call Centre Stress

Some call centres environments can be highly stressful for the people who work in them. Shifts, noise, lack of privacy, sales pressures and customer complaints can all take their toll on even the most easy going individuals. Being able to switch off from these stresses and not take matters personally is very important.

Using the latest NLP (Neuro-Linguistic Programming) techniques we can teach your employees how to manage their own personal state and deal with stress. How to manage difficult customers and diffuse potentially explosive situations. They will learn that what you say and how you say it can have a profound effect on people’s perception of you and the business you work for. They will become more aware of their own personal state and that of others. Being more aware of your own behaviour is the first step towards change.

So, if any or all of these call centre marketing and sales consultancy services would be helpful to you or you would just like an objective opinion as to how you are doing just pick up the phone and call +44 (0)1442 244654.

Unlock your Call Centre Potential.