Hotel and Hospitality SkillsTraining

Our Hotel and hospitality skills training experience spans more than a decade. We have successfully trained hotel and hospitality personnel to improve their knowledge and skills in Marketing, Sales, Revenue and the Customer Experience for many years. All our hotel and hospitality training is tailor made to meet your business objectives and the needs of your people. We will bespoke all training to support your culture, brand values, brand standards and best practises. You can outsource some or all of your hotel and hospitality sales, marketing and revenue training to us. We have all trained extensively and are therefore comfortable in any environment and at any level, from customer facing teams to General Managers and Executive Teams. If it is soft skills hotel and hospitality training you are looking for then look no further.

We can offer:

Hotel and Hospitality Marketing Training

With over twenty five years marketing experience and fifteen years hotel and hospitality marketing experience our lead consultant Ursuline Edwards-Sutton is somewhat of an expert in the area of hotel marketing training. In our experience many of the people working in hotel or hospitality marketing have no formal marketing training. Equally, they may not have studied hotel or hospitality marketing and their only mentors may be in sales. Our lead consultant can provide marketing training that is tailor made to the hotel or hospitality industry. She can also supplement hotel or hospitality marketing training with hands-on marketing coaching and mentoring activity. We can work to improve an individual or to improve the knowledge, skills and competency of your hotel or hospitality marketing team. If it is anything to do with hotel marketing then we can help. Here's a selection of marketing topics but we can bespoke your hotel and hospitality marketing training and development:  

Hotel Sales Training

We have literally trained hundreds of hotel sales people over the years. Our training is highly interactive and focuses on developing hotel sales knowledge, sales skills, sales competence and sales confidence. We have created hotel sales development programmes covering everything from effective enquiry handling and negotiation to diary management and face to face selling.

Soft Skills training for Hotel and Hospitality Personnel

Soft skills are becoming increasingly important for anyone working in the service industries and particularly in the hotel and hospitality sector. It is no longer enough to be good at your job you also need to be able present the correct brand image, communicate, connect and interact with clients and colleagues. Our soft skills training covers a range of topics, here are just a few of them.

  • Brand Ambassador Training
  • Personal Branding and Corporate Image Training 
  • Professional Image Management Training
  • Personal Impact Training
  • Presentation Skills Training 
  • Public Speaking Training 
  • Business and Social Etiquette Training
  • Successful Business Communication Training
  • Coaching and Mentoring Training
  • Management Development Training 

NLP Training

We are privileged to have two NLP Master Practitioners and Certified NLP Trainers in our consulting team.

We know and firmly believe that NLP (neuro-linguistic programming) has something quite revolutionary to offer the hotel and hospitality training sector. It will give your hotel staff and corporate office teams a leading edge over their competitors. It will turn your people into naturally gifted communicators and communication is, after all, at the heart of any hospitality or service business.

Problems can occur when there is a difference between the message communicated by a member of staff and the message that the customer receives and perceives. NLP will teach your hotel staff how to understand and interpret their customer's communication and behaviour to improve rapport and customer satisfaction. Give your hotel staff and head office teams the gift of communication. We guarantee that investment in NLP training will bring a different dimension to your hotel or hospitality training programmes.

To learn more about NLP in business then follow the link. Want some help with your training then call 01442 244654 and let us help you unlock your sales, marketing and hotel staff potential.