Hotel and Hospitality Consultants

We have been working as hotel and hospitality consultants since we opened our doors back in 1999. Truth is we love the hotel and hospitality sector and many of our clients have remained with us over the years coming back with new and different projects for us to help them with. In the current economic climate there is a tendency to cut back on all hotel and hospitality consultancy activity but this is often a big mistake. Effective hotel business development is not a cost but a revenue generating tool. Our experience as hotel and hospitality consultants means that we can often identify revenue generating and cost cutting opportunities across marketing and sales. Why not give us a call to review the sales, marketing, revenue and people development opportunities for your hotel- 01442 2544654.

Hotel Project Management

Good hotel and hospitality consultants are hard to find. It's even harder to find good project managers who can work cross functionally across a hotel or hospitality business. We have been privileged to take the lead on many large cross functional change projects for some of our big hotel and hospitality clients. If you want to get stand out in the crowded hotel market place it often requires you to think and behave in a different way.

As an objective and external resource we see things differently and we bring experience we have gained from other sectors. As external Project Managers we can influence and manage change in a way that may be difficult for your existing teams, either because they are too busy with their day jobs or because of peer rivalry and internal politics. We can harness the skills across the business and involve and engage every department. A holistic approach creates impactful, successful and lasting change. It is the contribution of everybody and everything that makes a real difference. So if you want to develop a product, deliver a service or introduce new ways of doing things in your hotel or hospitality business please do give us a call. It costs nothing to talk and our ears are always open. Call 01442 244654

Independent Hotels and Small Hotels

It’s not the size of your hotel or hospitality business that matters we are equally at home with a much smaller brief for one hotel or a handful of hotels. Perhaps you are not sure what you need to do to improve the bottom line, that's fine we can help you. Sometimes our hotel and hospitality clients will openly admit that they have business development challenges but they can't pinpoint the specific problem. Sometimes it is a combination of changes and a package of improvements that can make a marked difference to hotel revenue and profit. If you are not sure whether you need help with your hotel or hospitality business then call us, it’s free to talk and we would be happy to give you a 'hotel check' to see if you are maximising all of your hotel marketing, hotel sales and revenue opportunities.

Hotel Openings

If you have a new hotel opening or are re-launching your hotel or hospitality business after a refurbishment programme then you need to work extra hard in the current economic climate. As hotel and hospitality consultants we can ensure your hotel opening or hotel re-launch is a resounding success. To learn more about our Hotel Opening work follow the link.

Brand Ambassadors and Hotel Image

We believe that people at the heart of every business and within the hotel and hospitality sector they are the key to differentiating your business. Your people have the ability to build your brand and your reputation. Your employees are the visible face of your hotel or hospitality business and instantly create a first impression. From the way they speak and interact with customers to the way they present themselves will all contribute to the impression that is created. Let us ensure that your employees know how to make the right impression, first time and every time. For more information take a look at our soft skills training for hotel staff or our corporate image services

Hotel Team Structures and Assessments 

Perhaps you want an objective opinion of your team’s skills and capabilities, a benchmark against the industry and other service sectors. Maybe you are thinking of restructuring your hospitality team and want some guidance. Or perhaps you are concerned about staff churn or succession planning in a certain department.

We are sometimes asked to work with dysfunctional teams or individuals who have a disrupting influence on the team as a whole. We meet mangers whose work is great but their attitude and interpersonal skills are not. The hospitality sector is all about people and we can help you build the team you want, creating a rich combination of job skills and capabilities together with communication and interpersonal skills.

Our team offers a rich mix of hands on industry and sector experience together with specialist skills and techniques including: neuro-linguistic programming, coaching, mentoring, psychometric testing and skills modelling. 

Unlock your Hotel and Hospitality Potential