Soft skills are not generally taught in schools, colleges or universities but are imperatives for successful interpersonal communication, particularly in the world of business. As social media continues to change the landscape of communication so to does our ability to successfully communicate face to face. For anyone who feels challenged by interpersonal communication I offer soft skills training in the following areas:
How can soft skills training help with your career? In business you need to be able to build rapport with your colleagues, bosses and clients. With people you may not like, or would not choose to spend time with. Our voice is a very powerful tool if we know how to use it. The way in which we put words together (our linguistic patterns), and the way in which we use our voice will influence how our message is received. We can be perceived as powerful, persuasive and engaging if we communicate well. If we don’t communicate well our colleagues, bosses or clients may not trust us, they may doubt or challenge our words, lacking confidence in what we are saying. My soft skills training can significantly change the way you communicate.
“Ursuline was extremely dynamic and charismatic. We were a group of only four and I can honestly say that each and every member took something away from the two day presentation course. We all had our individual presenting concerns and it was unanimous that after the two days, we had all developed considerably. I would truly recommend this course to anyone who may struggle or become nervous at the prospect of making a presentation.”
Soft Skills training in Body Language
Our whole body speaks on behalf of us, our facial expression, hand gestures, deportment and demeanour are all external manifestations of our internal thinking. However, because body language is sub conscious, we have little or no control over it. This is why we intuitively notice when someone says something but their body language tells a different story. Advanced communicators read how people are responding to their communication (read body language) and adapt their communication accordingly. They are also conscious of their own body language and the messages they are giving out. I offer soft skills training in body language, normally paired with voice communication and attitude and behaviour.
Soft skills training in attitude and behaviour
As business professionals we can’t allow our emotions and beliefs, to get in the way of our work. We need to exhibit a professional demeanour at all times. The way in which we think, act and behave will directly impact how we are perceived by our clients. Most of us are hard-wired to respond in a certain way to certain stimuli or behaviour. Our response is based on our beliefs, values and previous experiences. Most of the time this is fine, but sometimes these behaviours don’t serve us well. When we get angry or upset, or we lose confidence in our abilities. What if we could change our behaviour and choose our response? Well you can, this is a learned behaviour, and as such, can be unlearned and a more resourceful behaviour generated to replace it.
If any of your staff could benefit from soft skills training please do give me a call to discuss 01442 244654. Soft skills training can be tailor made to meet your business and employee needs.