Spa Sales

Do you have a sales strategy for your Spa? What are the objectives behind the strategy and how does it differ from previous years? If you don't then we can help you create your spa sales strategy and plan. Having a defined plan doesn't restrict you it just gives you goals and objectives to reach for and parameters to work within. Your Spa Sales Plan doesn't have to be complex, complicated or lengthy, just a few pages could be enough. The value of your sales strategy and plan lies in how it is executed. Your plan needs to be understood by your key sales personnel and by anyone who is customer facing or interacting with customers.

Spa Tactical Sales Opportunities

Who deals with your Spa sales? How much training do they have in sales and in Spa Sales in particular? Do all of your staff understand the sales opportunities. If the phone rings you want to ensure you capture the enquirers details and convert them into a paying customer. We are constantly surprised by how many Spas completely miss the sales opportunities offered to them because their staff are not trained to sell. From selling your facilities to selling your products and services the same principles apply. Whether it’s face to face selling or telephone sales do your spa employees know how to position your offer and close the sale. How good is your sales follow-up, how many customers do you lose to competitors? If you are not sure about the answers to any or all of these questions then you should consider our Sales Training.

Spa Sales Training

We can train your Spa personnel to maximise every sales opportunity. We can asses your training needs and produce bespoke courses specifically designed to address the sales or marketing needs of your personnel as a group, or as individuals. We offer a number of standard Sales training courses for Beauty Spas and Salons:

• How to convert telephone enquiries (training is designed to meet and exceed the industry standard).
• Up selling and cross selling.
• Face to face selling.
• How to showcase your Spa for maximum sales impact.

Remember every piece of unconverted business or lost enquiry is costing your spa money. For just a few hundred pounds a person we can train your spa team to excel in sales and customer service skills. Just think that for the cost of a days training you could significantly improve your Spa or beauty salon revenue. So the real question is not whether you can afford to train your Spa personnel, the answer is, you can't afford not to. 

Spa Sales Soft Skills Training

We also offer a range of soft skills training ranging from communication skills to personal presentation. The beauty business is all about image and your clients will expect your personnel to look and behave in a certain way. We can ensure that their presentation, communication and behaviour is always impeccable.

Our experienced NLP (Neuro Linguistic Programming) trainers will bring a different dimension to soft skills training. They can show your Spa personnel how they are constantly giving away clues as to how they are thinking through their visual, verbal and mon verbal communication. We can teach them how to recognise the client's unspoken communication and how to subtly respond to it.