Why call Modus Operandi?

 

Modus Operandi provide practical solutions to business development challenges or to develop your people or your business in the areas of marketing, sales and the customer experience. We are a unique business development consultancy because we will work with your employees to show them how to implement the business solutions we are recommending. We offer a wealth of experience in strategic thinking and problem solving combined with real experience in practical implementation. We will work with you and along side your teams to deliver measured business and performance improvement.

Employee Development

As we are a very small team, (essentially one lead business developer and some associates)we use your existing personnel and resources to deliver the improvements, thus equipping your business for the future. Working with your teams they become part of the solution, and our experience, is that, as a result they are much happier to embrace the new changes and ways of doing things. 

We work on improving employee marketing, sales and customer experience knowledge, skills and capabilities using a combination of coaching, mentoring and training. It's our job to equip your teams with a combination of knowledge, understanding and practical skills. There is a big difference between knowing 'what should be done' and knowing 'how to do it'. Essentially we up skill your existing teams to deliver beyond your current expectations. Once we are certain that your teams can deliver on their own, our work is done. 

Good reasons to call Modus Operandi Marketing

  • We bring new insight and a different approach.
  • As outsiders we are perceived as objective and impartial and can be more honest about our findings and recommendations.
  • We can motivate, excite and empower your people in a way that someone in-house may find difficult.
  • We have a proven track record.
  • Your success is our success.
  • We are all old enough to have real experience but young enough to have staying power.
  • We are passionate about what I do.
  • We have worked for and with some of the best.
  • We can work at every level of your business.
  • We bring an element of fun, humour and excitement to every challenge
  • We can offer a skill set and level of flexibility that may not be available in-house.
  • We don't sub contract any of our work.
  • It’s our job to notice what’s going on outside your organisation and how it will impact your business.

How good are Modus Operandi?

Well as we said we have worked for and with some of the best (click for client testimonials and case studies). Most of our work comes from referral and recommendation and we have built an enviable list of clients many of who come back time after time with new projects. The majority of our clients come from the hospitality and leisure sectors (hotels and conference venues in particular) but our clients also include other service sectors: financial services, media, education, utilities and associations.

Modus Operandi Consultancy Projects

Because no two companies or their staff are the same we find that each of our consultancy projects is different. We provide a highly personal service that is tailor made for your particular circumstances. To give you a flavour here are just some of the projects we have worked on for our clients. For greater detail visit our Case Studies page:

  • Business Development including Marketing, Sales and Customer Service up skilling. Life & Soul Academy
  • Generate incremental hotel revenue in recession(InterContinental Hotels Group)
  • Develop and implement a hotel re-launch plan (Holiday Inn and Crowne Plaza Hotels)
  • Develop a marketing and sales strategy and plan (Chelsea Village Hotels)
  • Develop new products and services (InterContinental Hotels Group)
  • Review and assess marketing teams (Axa Insurance)
  • Hotel sales team development (Jumeirah Carlton Tower an Jumeirah Lowndes Hotel)
  • Improve sales skills and capabilities of the sales team (Kensington Roof Gardens)
  • Improve Conference and Banqueting Sales team efficiency (Conrad Hotel, Chelsea Harbour)
  • Call Centre - Review, restructure and educate to improve efficiency, sales conversion and customer satisfaction (Axa Insurance).
  • Create a marketing segmentation strategy (Open University)
  • Launch into new markets and target your products and services more successfully. (npower)
  • Improve marketing skills and capabilities. (Open University)
  • Reward performance with executive image consultations (VAT Liaison)
  • Motivate teams with personal impact and professional image management training (VAT Liaison). 
     

 Unlock your Business Potential